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Popular Help Questions

16

How to address participants that did not complete the material – but skipped through the slides
I finished one of the courses and it said “congratulations 75%?” – I then went to print my certificate and it had 50% grade on it – I tried a few times, but it did not change – what is the problem?
I wanted to click false for an answer and true was the only one it would allow me to do – what do I do?
Links to other sites not working when I click on them
I am not sure I completed a module, it doesn’t tell me I’ve completed it.
The submit button is not working once I enter my answer
Sometimes I can’t enter comments in the text box – it won’t allow me
I click on an answer to a question, but it doesn’t capture my answer. Is this going to impact my overall completion of the program – I want to pass.
I clicked on the video and it didn’t start
How do I move to the next page?
My certificate didn’t print, was it because my overall score was too low on that course? I got lower than 70…
I can’t open the program – says no “app” to be found
What do I do if my certificate does not print?
Can I access the program on my tablet or phone?
The link to the site is not working/loading on my computer, what do I do?
What happens if I sent an incorrect email with my contact information?

Login

2

The link to the site is not working/loading on my computer, what do I do?
What happens if I sent an incorrect email with my contact information?

Certificates

4

I scored really low on some of my courses, so I want to take them over, is that ok?
What do I do if my certificate does not print?
My certificate didn’t print, was it because my overall score was too low on that course? I got lower than 70…
I finished one of the courses and it said “congratulations 75%?” – I then went to print my certificate and it had 50% grade on it – I tried a few times, but it did not change – what is the problem?

Course

9

I scored really low on some of my courses, so I want to take them over, is that ok?
I can’t open the program – says no “app” to be found
How do I move to the next page?
I clicked on the video and it didn’t start
I click on an answer to a question, but it doesn’t capture my answer. Is this going to impact my overall completion of the program – I want to pass.
Sometimes I can’t enter comments in the text box – it won’t allow me
The submit button is not working once I enter my answer
Links to other sites not working when I click on them
I wanted to click false for an answer and true was the only one it would allow me to do – what do I do?

Email

1

What happens if I sent an incorrect email with my contact information?

Printing

1

What do I do if my certificate does not print?

Reporting

7

I scored really low on some of my courses, so I want to take them over, is that ok?
My certificate didn’t print, was it because my overall score was too low on that course? I got lower than 70…
I click on an answer to a question, but it doesn’t capture my answer. Is this going to impact my overall completion of the program – I want to pass.
The submit button is not working once I enter my answer
I am not sure I completed a module, it doesn’t tell me I’ve completed it.
I wanted to click false for an answer and true was the only one it would allow me to do – what do I do?
I finished one of the courses and it said “congratulations 75%?” – I then went to print my certificate and it had 50% grade on it – I tried a few times, but it did not change – what is the problem?

Scores

7

I scored really low on some of my courses, so I want to take them over, is that ok?
My certificate didn’t print, was it because my overall score was too low on that course? I got lower than 70…
I click on an answer to a question, but it doesn’t capture my answer. Is this going to impact my overall completion of the program – I want to pass.
The submit button is not working once I enter my answer
I am not sure I completed a module, it doesn’t tell me I’ve completed it.
I wanted to click false for an answer and true was the only one it would allow me to do – what do I do?
I finished one of the courses and it said “congratulations 75%?” – I then went to print my certificate and it had 50% grade on it – I tried a few times, but it did not change – what is the problem?

Video

1

I clicked on the video and it didn’t start

Navigation

2

How do I move to the next page?
Links to other sites not working when I click on them

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The link to the site is not working/loading on my computer, what do I do?
What happens if I sent an incorrect email with my contact information?

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