Webinar 1 is a mandatory component of the Acahkos program that is designed to provide an introduction and onboarding into Social Emotional Learning (SEL). No courses are required before taking this webinar. Register for this right away to reserve a spot. You must complete 2 webinars to complete this program.

During this webinar, you will discover the concepts of Emotional Intelligence and the challenges that arise in the workplace. We will explore how social-emotional learning can help you overcome these challenges and thrive as a frontline worker.

We will then provide an overview of the Acahkos Learning Journey, outlining what you can expect from the eLearning courses and the remaining webinars. We will walkthrough the Acahkos toolkit and tips to help you navigate the program successfully.

Finally, we will wrap up the webinar by outlining the next steps in the program and answering any questions you may have.

By the end of this webinar, you will have a clear understanding of what the Acahkos Program entails and the tools you need to succeed in your social-emotional learning journey.

This course will give you an introduction to the concepts, skills and tools you need to develop to be more successful in the workplace. Emotional Intelligence skills are shown to contribute to 80% of your success with your career and life. People with high emotional intelligence are aware of their emotions and can manage feelings, impulses, communicate effectively with others, solve problems and build rapport in tense situations. Emotionally-smart individuals remain optimistic in the face of adversity, bounce up quickly from setbacks and strive to perform.

Welcome to the second (required) webinar of the Acahkos Program for Frontline Workers. During this webinar, we will learn practical strategies to understand and regulate your emotional response in various situations.

We will start the webinar with an Acahkos Check-in, where you can reflect on your progress and share your experiences with your peers, This will be followed by a peer discussion, where you will have the opportunity to learn from others and gain valuable insights into the challenges and successes of your fellow frontline workers.

Next, you will be introduced to the topic of giving feedback. you will learn about the OFTA model, a proven approach to providing effective feedback that is both constructive and actionable.

Then, we will take a break before moving on to a practical scenario about the OFTA model and provide a quick overview of the El-Coach model, which will help you develop your emotional intelligence skills and provide guidance on how to maintain an open conversation and communication at the workplace.

Finally, we will wrap up the webinar by outlining the next steps in the Acahkos Program and answering any questions you may have.

By the end of this webinar, you will have gained valuable insights into emotional Intelligence, received practical examples for feedback, coaching and guidance, and learned how to provide effective feedback as a frontline worker using the OFTA model.

The future of work will be human. This will demand from us the ability to interact more effectively and intuitively with consumers to differentiate ourselves from machines. This also means organizations and the workforce must move away from fixed, predictable and rigid ways of working and become highly adaptable, flexible, innovative and solution-oriented. As an emotional intelligence skill, adaptability has to do with being open to change (positive or negative) and to seamlessly make adjustments as challenges arise.

Employees with high adaptability are able to modify their old ways of thinking and course of action to meet unexpected circumstances while driving high performance. They are also able to change their work style on the fly when necessary to take advantage of new technologies or methods, which drive continuous learning and innovation. The purpose of this course is to equip you with the knowledge, skills, and tools to become more adaptable in the workplace and life as adaptability is a transferrable skill.

One of the key insights from emotional intelligence and research on successful people is that our own personal happiness depends heavily on our relationships with others. By adapting into the needs of other people, we enhance our own emotional well-being and physical heath. This is also true in the workplace as people who foster empathy, trust and cooperative relationships are more likely to be satisfied with their jobs, engaged and more productive. As a result, organizations can realize greater employee and customer loyalty and retention.

Empathy is also the key to creating a meaningful life and making a real difference within and beyond the workplace. This is because empathy is a transferrable skill that empowers us to do the right thing others not only at work but also in our communities. The purpose of this course is to equip you with the knowledge, skills, and strategies to develop and harness empathy at work, which will help you harvest better relationships and contribute to creating a more productive, inclusive, and satisfying modern workplace.

Welcome to this course on recognizing and handling your own emotions. In this course, you’ll continue learning about some important emotions that everyone experiences and you’ll practice tools to help you handle your emotions, which will put you on the path to developing self-mastery!

By knowing yourself better, you will become more able to interact calmly, independently, and confidently with other people, both at work and at home. By applying the self-mastery skills that this course discusses, you will experience improved satisfaction with your job, career, and life, and your contributions in the workplace will be more professional and have a greater positive impact.

An African proverb says « if you want to go fast, go alone. If you want to go far, go together. » While it is often easy to assume that going « solo » will make us more successful, the truth is that there is no such thing as a self-made person. As human history reminds us through our multiple cultural, social, economic and technological advancements, anything worth accomplishing has been made possible through and with others. Dreams, goals and work-related projects can be realized more successfully when we combine our unique strengths and talents with those of other people. This is why interpersonal skills, also known as Social Skills, are key to help us multiply our success in the workplace and life in general.

These skills are one of the building blocks of emotional intelligence and are highly demanded in the workplace. Interpersonal relationships skills allow people to create and keep good and satisfying relations with others. Employees with strong interpersonal skills are highly valued for their personal leadership, pleasant positive demeanour, solution-oriented attitude and effective communication. Moreover, they are seen as team players who get along and work well with others to achieve organizational goals. The purpose of this course is to equip you with knowledge, tools and strategies that will help you strengthen your interpersonal relationship skills and leverage them effectively at work.

In this course, you will learn how to manage your mindset, behaviours, and workplace relationships to help you stand out in your organization and in your industry as a motivated, energized and committed person to your own success and the growth of your team. You will learn how to set goals based on your values, how to commit and track those long-term goals. Plus, learn tips for motivating yourself, leading your peers, and managing your boss.

Self-actualization is the culmination of peak performance and commitment to your personal goals. The drive to achieve them and to realize your full potential. Self-actualization embodies the essence of striving to be the best you can be and achieving your goals and aspirations in life and at work. Together with taking the initiative and optimism, self-actualization generates the motivation and energy to drive the other elements of emotional intelligence. This is the fuel trio behind emotional-social intelligence.

Attitude is everything! You may be the most skilled or competent person at work, but if you do not accompany your ability to do your job well with a positive attitude, your success will be limited. Your attitude is about « how you do your job » and how you choose to behave in all circumstances. It is how you convey yourself to others. Most employees with positive attitudes display several favourable behaviours in the work environment. They are resilient, resourceful, flexible, and open-minded. They radiate inviting energy that positively affects everyone and everything around them.

If you can display to your employer, customers and colleagues a sense of positivity, you will quickly become someone they will want to deal with more. The purpose of this course is to  equip you with knowledge, tools and practical strategies that will help you develop and maintain a positive attitude so that you can elevate both your professional and personal success.

This course is designed for front-line workers and it will detail the fundamental requirements of Standard Operating Procedures and Sanitation Standard Operating Procedures in the food and beverage manufacturing industry. Participants will be able to define SOPs and SSOPs, understand how they support food safety programs, and identify the indicators of effective development and training for SOPs and SSOPs.

Canada has one of the best food safety systems in the world. That’s because businesses have a good record in food safety and the government has a good reputation for keeping the food supply safe. Employees involved in shipping, receiving and warehousing of foods are part of the reason for this. This course will help you understand your role in Good Warehouse Practices and the food safety practices that apply in food processing companies, distribution centres and logistics firms.

This course discusses the importance of following food safety procedures and practices when working in Canadian food companies, as these are part of food safety culture. It outlines the role of governments and food companies in protecting the food supply and identifies how consumers can be negatively affected by improper practices. It covers the important role food workers have in following procedures and telling supervisors and coworkers of food safety problems.

Participants will learn the important role food workers have in supporting their workplace food safety culture. By following food safety practices, food workers help their employer to protect the consumer, meet government regulations and address business needs.

Working with Others includes working with a partner or a team to complete your tasks. Every employee in a food processing facility has to work with others during the day, whether you have to collaborate with workers from another department to solve a production issue or work as a member of a larger team to complete a rush order. Being able to work well with others is a skill that your employer greatly appreciates. There are many different professional behaviours and attitudes, such as:

• Honesty and integrity
• Efficiency
• Trustworthiness
• Dedication

Throughout this course, we take a closer look at the importance of Working with Others in the food processing industry and discover ways that you can enhance your skills as a partner or a team members.

3 hours

This course will cover how digital technology involves using digital tools and software; applying security measures to protect the hardware, software and personal data; and understanding using digital information.

1 hour

The need for creativity and innovation skills is ever-growing due to the rapid and unexpected changes that characterize the world we live in. When change is the only constant, old ways of working, satisfying customers; needs and solving problems no longer apply. Thinking creatively or « outside the box » and developing innovative solutions are the most potent tools to remain competitive and surpass the competition. The World Economic Forum places Creativity as the third top skill that the workforce of the future needs to thrive in a new world dominated by robots, autonomous transportation and automation.

With the vital role that the food industry plays in society and the fierce disruption to which it is constantly exposed, it is imperative to accelerate the development of creativity and innovation skills of the food industry’s workforce. The purpose of this interactive-learning course is to equip you with the knowledge, tools and strategies that will help you elevate your creativity and innovation at work. It will also enable you to nurture your imagination, curiosity, and feel more confident in your ability to generate, develop, apply, and contribute to creating a more innovative workplace. 

1 hour

Virtually all organizations have employees who live with visible and invisible disabilities, as well as individuals with neurodiverse exceptionalities. This course will focus on modern terminology and strategies that are evolving to better support these individuals, along with identifying 4 models of disability: 

• Medical Model
• Social Model
• Affirmative Model
• Rights-Based Model

Part of the discussion in the course will be considering how thoughtful awareness and meaningful support by managers (often posing very limited fiscal investment) can transform employees with intellectual, physical, sensory, and/or mental disabilities into high-functioning and highly committed team members in an organization.

As a food processing worker, you will find that workplace communication skills will help you to be a more valuable employee. When you first think of workplace communication, giving speeches and presentations might come to mind. But workplace communication is also about everyday communicating and talking with others at work and at home. In the workplace, we communicate with each other in many different ways, from writing messages to using hand signals.

One of the most common ways that we communicate in the workplace is by speaking with others. Good workplace communication skills are very important. The best communicators use strategies and techniques to get their message across. During this course, you will learn that using the tips and tools of successful workplace communication will be well worth your time and effort! Who should attend? This course is applicable to new hires and front line staff within a food processing environment.